One day, I will leave this place. At that point, someone will tear his hair out trying to understand why our RT set up is the way it is. The second thing could easily happen before the first.
- The roles Owner and Requestor get "ShowTicket", so that way people can always read about their own requests.
- The group "Developers" is for anyone doing work on Dyna stuff. They get most rights, really.
- Per , Everyone has CreateTicket, CommentOnTicket and ReplyToTicket rights so email submission will work.
-  is a good way to set up procmail without a new user.